Increased rate of disconnections and temporary IG accounts locks reported
Update - We are continuing to monitor for any further issues.
Nov 28, 2022 - 19:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 2022 - 19:55 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 25, 2022 - 09:02 UTC
Investigating - We see an increased rate of users' accounts being disconnected due to additional verifications or temporarily blocked by Instagram on "fishing" app connections. While we are working to resolve this, you may consider migrating to our new platform which should not have this type of issue. Here is a short guide:

https://zendesk.oapps.io/hc/en-us/articles/7595354537618-WHY-and-HOW-should-I-move-from-Instagramer-to-Instagramer-SUITE-
Sep 13, 2022 - 11:24 UTC
Uptime over the past 90 days. View historical uptime.
Instagramer Suite ? Operational
90 days ago
99.92 % uptime
Today
Instagramer for Zendesk Operational
90 days ago
99.79 % uptime
Today
Instagramer Direct for FreshDesk Operational
90 days ago
99.51 % uptime
Today
Whatsapp integration ? Operational
90 days ago
99.86 % uptime
Today
Telegram Integration Operational
90 days ago
99.92 % uptime
Today
Viber integraion Operational
90 days ago
99.92 % uptime
Today
LiveChat API Operational
Forwarder Operational
90 days ago
100.0 % uptime
Today
Notifier Operational
90 days ago
100.0 % uptime
Today
Facebook Reviews for Zendesk Operational
90 days ago
100.0 % uptime
Today
Resurrect for Zendesk Operational
90 days ago
100.0 % uptime
Today
Advanced Export ? Operational
90 days ago
99.81 % uptime
Today
Vkontakter ? Operational
90 days ago
100.0 % uptime
Today
Youtube Comments Operational
90 days ago
99.65 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 9, 2022

No incidents reported today.

Dec 8, 2022

No incidents reported.

Dec 7, 2022

No incidents reported.

Dec 6, 2022

No incidents reported.

Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022
Message delays
Resolved - This incident has been resolved.
Nov 30, 13:43 UTC
Investigating - We are currently investigating this issue.
Nov 30, 13:04 UTC
Nov 29, 2022
We are pushing new updates.
Resolved - We can see affected accounts were able to recover successfully. Required to re-save integration.
Nov 29, 14:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 29, 14:34 UTC
Update - we are continuing update to resolve ongoing issues.
Nov 29, 14:22 UTC
Update - Customers report issues where integration update is always in Verification Started update or 404 error in the app settings page
We are continuing to work on a fix for this issue.
Nov 29, 12:53 UTC
Update - We are continuing to work on a fix for this issue.
Nov 29, 12:51 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 29, 12:47 UTC
Update - We are continuing to investigate this issue.
Nov 29, 12:47 UTC
Investigating - We are updating our servers. IG accounts may experience new disconnections.
Nov 29, 12:46 UTC
No new registrations or comments are pulled
Resolved - This incident has been resolved.
Nov 29, 10:11 UTC
Investigating - We are currently investigating this issue.
Nov 29, 07:07 UTC
Nov 28, 2022
Instagramer for Zendesk update
Completed - The scheduled maintenance has been completed.
Nov 28, 19:54 UTC
In progress - We found issues with updated some account and rolling update back. Changes accounts added during maintenance may be lost.
Nov 28, 18:30 UTC
Verifying - Update verification is in progress.
Some accounts may continue to experience issues replying to messages
Nov 28, 18:17 UTC
In progress - Scheduled maintenance is currently in progress. Accounts may be not accessible.
Nov 27, 16:00 UTC
Scheduled - Wa are rolling Instagramer updates. Customers may not access account settings or accounts may disconnect from instagram during maintenance period
Nov 27, 15:33 UTC
Nov 27, 2022
Nov 26, 2022

No incidents reported.

Nov 25, 2022
Messages are not being delivered
Resolved - This incident has been resolved.
Nov 25, 06:44 UTC
Monitoring - Systems are back online, we continue to monitor trafic
Nov 25, 06:36 UTC
Investigating - We are currently investigating this issue.
Nov 25, 05:53 UTC
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