{
  "page": {
    "id": "y30txnm1xl9f",
    "name": "OAPPS",
    "url": "https://status.oapps.io"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Channels","created_at":"2023-03-08T10:09:01.637+04:00","updated_at":"2023-03-27T18:16:15.412+04:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"mlgszcnnx95y","group_id":null,"page_id":"y30txnm1xl9f","components":["gw6t2cm1vsty","1myhckn40v97","7hxv3n9x5tjy","yqmd3489kyzs","ndr8qf07m1f0","44klkbk5v12c","8pclg0bnv1f9","ch13q2nj4k3f"]},{"status":"operational","name":"Instagramer for Zendesk","created_at":"2020-06-20T10:29:01.715+04:00","updated_at":"2025-03-05T09:03:15.234+04:00","position":2,"description":null,"showcase":true,"start_date":null,"id":"n2m9hmbhvn29","group_id":null,"page_id":"y30txnm1xl9f"},{"status":"operational","name":"Facebook Reviews for Zendesk","created_at":"2020-08-05T16:15:10.057+04:00","updated_at":"2023-09-01T14:15:25.725+04:00","position":3,"description":null,"showcase":true,"start_date":null,"id":"8jhb3vhs3lgk","group_id":null,"page_id":"y30txnm1xl9f"},{"status":"operational","name":"Forwarder","created_at":"2020-06-20T10:30:16.160+04:00","updated_at":"2026-09-25T19:55:04.854+04:00","position":4,"description":null,"showcase":true,"start_date":null,"id":"nm9t5lxtxg7f","group_id":null,"page_id":"y30txnm1xl9f"},{"status":"operational","name":"Notifier","created_at":"2020-06-20T10:42:48.003+04:00","updated_at":"2026-05-11T17:32:50.073+04:00","position":5,"description":null,"showcase":true,"start_date":null,"id":"h9s4jqw129wl","group_id":null,"page_id":"y30txnm1xl9f"},{"status":"operational","name":"Resurrect for Zendesk","created_at":"2020-08-05T16:15:31.292+04:00","updated_at":"2026-03-26T08:40:44.141+04:00","position":6,"description":null,"showcase":true,"start_date":null,"id":"fbvc7kqm6xl1","group_id":null,"page_id":"y30txnm1xl9f"},{"status":"operational","name":"Advanced Export","created_at":"2020-08-25T17:10:36.459+04:00","updated_at":"2026-05-06T17:00:07.271+04:00","position":7,"description":"Advanced Export for Zendesk app","showcase":true,"start_date":null,"id":"c9fpngydftq9","group_id":null,"page_id":"y30txnm1xl9f"},{"status":"operational","name":"Delayer","created_at":"2025-04-16T18:30:12.426+04:00","updated_at":"2026-08-24T12:27:04.210+04:00","position":8,"description":"Delayer app for Zendesk","showcase":true,"start_date":"2025-04-16T00:00:00.000+04:00","id":"zyn4hk5qpsky","group_id":null,"page_id":"y30txnm1xl9f"},{"status":"operational","name":"3CX integration","created_at":"2024-06-26T12:31:10.609+04:00","updated_at":"2026-08-24T12:27:04.218+04:00","position":9,"description":"OAPPS 3CX integration for Zendesk","showcase":true,"start_date":"2024-06-26T00:00:00.000+04:00","id":"8v4zqrtmh7jt","group_id":null,"page_id":"y30txnm1xl9f"},{"status":"operational","name":"OAPPS help centers and customer support","created_at":"2023-09-14T09:48:30.404+04:00","updated_at":"2026-08-24T12:27:04.225+04:00","position":10,"description":null,"showcase":false,"start_date":"2023-09-14T04:00:00.000+04:00","id":"05hg7rb9s67p","group_id":null,"page_id":"y30txnm1xl9f"},{"status":"operational","name":"Billing portal","created_at":"2023-09-01T11:08:28.742+04:00","updated_at":"2026-08-24T12:27:04.233+04:00","position":11,"description":null,"showcase":true,"start_date":"2023-09-01T04:00:00.000+04:00","id":"64qjsx2scfsl","group_id":null,"page_id":"y30txnm1xl9f"},{"status":"operational","name":"Gatekeeper bot","created_at":"2026-08-27T11:45:46.183+04:00","updated_at":"2026-08-27T11:45:46.183+04:00","position":12,"description":null,"showcase":true,"start_date":"2026-08-27T00:00:00.000+04:00","id":"x2hkr0bn3kpp","group_id":null,"page_id":"y30txnm1xl9f"}],
  "incidents": [{"name":"Database upgrade","status":"scheduled","created_at":"2026-10-05T17:46:43.426+04:00","updated_at":"2026-10-05T17:46:43.536+04:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/yhpgcy1k6bdd","scheduled_for":"2026-10-07T09:00:00.000+04:00","scheduled_until":"2026-10-07T11:00:00.000+04:00","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-05T17:46:43.397+04:00","reminder_intervals":null,"id":"xblqb86dl9wt","page_id":"y30txnm1xl9f","incident_updates":[{"status":"scheduled","body":"We will be undergoing scheduled maintenance during this time.","created_at":"2026-10-05T17:46:43.533+04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-05T17:46:43.533+04:00","display_at":"2026-10-05T17:46:43.533+04:00","deliver_notifications":true,"tweet_id":null,"id":"g50b1801f9mh","incident_id":"xblqb86dl9wt","custom_tweet":null,"affected_components":[{"code":"gw6t2cm1vsty","name":"Channels - Instagramer Suite for Zendesk","old_status":"operational","new_status":"operational"},{"code":"1myhckn40v97","name":"Channels - Whatsapp integration","old_status":"operational","new_status":"operational"},{"code":"7hxv3n9x5tjy","name":"Channels - Telegram Integration","old_status":"operational","new_status":"operational"},{"code":"yqmd3489kyzs","name":"Channels - Viber integraion","old_status":"operational","new_status":"operational"},{"code":"ndr8qf07m1f0","name":"Channels - Youtube Comments","old_status":"operational","new_status":"operational"},{"code":"44klkbk5v12c","name":"Channels - TikTok Comments","old_status":"operational","new_status":"operational"},{"code":"8pclg0bnv1f9","name":"Channels - Discord integration","old_status":"operational","new_status":"operational"},{"code":"ch13q2nj4k3f","name":"Channels - Intagramer Suite for FreshDesk","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Instagramer Suite for Zendesk","created_at":"2020-06-20T10:22:12.730+04:00","updated_at":"2026-08-27T11:45:16.168+04:00","position":1,"description":"OAPPS Instagram for Zendesk integration. Comments and DMs.","showcase":true,"start_date":null,"id":"gw6t2cm1vsty","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Whatsapp integration","created_at":"2019-11-12T13:48:46.576+04:00","updated_at":"2026-08-27T11:45:16.188+04:00","position":2,"description":"Whatsapp integration","showcase":true,"start_date":null,"id":"1myhckn40v97","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Telegram Integration","created_at":"2020-03-15T10:55:48.154+04:00","updated_at":"2026-08-27T11:45:16.206+04:00","position":3,"description":null,"showcase":true,"start_date":null,"id":"7hxv3n9x5tjy","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Viber integraion","created_at":"2020-03-15T10:58:18.047+04:00","updated_at":"2026-08-27T11:45:16.224+04:00","position":4,"description":null,"showcase":true,"start_date":null,"id":"yqmd3489kyzs","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Youtube Comments","created_at":"2022-11-11T15:07:17.400+04:00","updated_at":"2026-08-27T11:45:16.243+04:00","position":5,"description":null,"showcase":true,"start_date":"2022-11-11T00:00:00.000+04:00","id":"ndr8qf07m1f0","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"TikTok Comments","created_at":"2023-03-08T10:12:54.062+04:00","updated_at":"2026-08-27T11:45:16.260+04:00","position":6,"description":null,"showcase":true,"start_date":"2023-03-08T00:00:00.000+04:00","id":"44klkbk5v12c","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Discord integration","created_at":"2023-11-21T16:48:37.528+04:00","updated_at":"2026-08-27T11:45:16.277+04:00","position":7,"description":null,"showcase":true,"start_date":"2023-11-21T00:00:00.000+04:00","id":"8pclg0bnv1f9","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Intagramer Suite for FreshDesk","created_at":"2024-07-17T09:15:42.610+04:00","updated_at":"2026-08-27T11:45:16.295+04:00","position":8,"description":null,"showcase":true,"start_date":"2024-07-17T00:00:00.000+04:00","id":"ch13q2nj4k3f","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"}]},{"name":"Forwarder outage","status":"resolved","created_at":"2026-09-25T13:46:02.188+04:00","updated_at":"2026-09-25T19:55:04.908+04:00","monitoring_at":null,"resolved_at":"2026-09-25T19:55:04.890+04:00","impact":"critical","shortlink":"https://stspg.io/09yr0nd3nq1y","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-25T13:46:02.182+04:00","reminder_intervals":null,"id":"9msfkjpk40h8","page_id":"y30txnm1xl9f","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-09-25T19:55:04.890+04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-25T19:55:04.890+04:00","display_at":"2026-09-25T19:55:04.890+04:00","deliver_notifications":true,"tweet_id":null,"id":"qnb5pxy8n34x","incident_id":"9msfkjpk40h8","custom_tweet":null,"affected_components":[{"code":"nm9t5lxtxg7f","name":"Forwarder","old_status":"major_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating this issue.","created_at":"2026-09-25T13:46:02.259+04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-25T13:46:02.259+04:00","display_at":"2026-09-25T13:46:02.259+04:00","deliver_notifications":true,"tweet_id":null,"id":"yzwblvt3dvgv","incident_id":"9msfkjpk40h8","custom_tweet":null,"affected_components":[{"code":"nm9t5lxtxg7f","name":"Forwarder","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Forwarder","created_at":"2020-06-20T10:30:16.160+04:00","updated_at":"2026-09-25T19:55:04.854+04:00","position":4,"description":null,"showcase":true,"start_date":null,"id":"nm9t5lxtxg7f","page_id":"y30txnm1xl9f","group_id":null}]},{"name":"Messages delay ~50 sec","status":"resolved","created_at":"2026-08-24T11:28:57.479+04:00","updated_at":"2026-08-27T12:05:33.687+04:00","monitoring_at":null,"resolved_at":"2026-08-27T11:45:16.324+04:00","impact":"minor","shortlink":"https://stspg.io/b3wgcsrfkkhq","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-24T11:28:57.459+04:00","reminder_intervals":null,"id":"bq1fws2gbvx5","page_id":"y30txnm1xl9f","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-08-27T11:45:16.324+04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-27T11:45:16.324+04:00","display_at":"2026-08-27T11:45:16.324+04:00","deliver_notifications":true,"tweet_id":null,"id":"bghpxj9kwhv0","incident_id":"bq1fws2gbvx5","custom_tweet":null,"affected_components":[{"code":"gw6t2cm1vsty","name":"Channels - Instagramer Suite for Zendesk","old_status":"degraded_performance","new_status":"operational"},{"code":"1myhckn40v97","name":"Channels - Whatsapp integration","old_status":"degraded_performance","new_status":"operational"},{"code":"7hxv3n9x5tjy","name":"Channels - Telegram Integration","old_status":"degraded_performance","new_status":"operational"},{"code":"yqmd3489kyzs","name":"Channels - Viber integraion","old_status":"degraded_performance","new_status":"operational"},{"code":"ndr8qf07m1f0","name":"Channels - Youtube Comments","old_status":"degraded_performance","new_status":"operational"},{"code":"44klkbk5v12c","name":"Channels - TikTok Comments","old_status":"degraded_performance","new_status":"operational"},{"code":"8pclg0bnv1f9","name":"Channels - Discord integration","old_status":"degraded_performance","new_status":"operational"},{"code":"ch13q2nj4k3f","name":"Channels - Intagramer Suite for FreshDesk","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating this issue.","created_at":"2026-08-24T11:28:57.731+04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-24T11:28:57.731+04:00","display_at":"2026-08-24T11:28:57.731+04:00","deliver_notifications":true,"tweet_id":null,"id":"pb2nzy7qg0ms","incident_id":"bq1fws2gbvx5","custom_tweet":null,"affected_components":[{"code":"gw6t2cm1vsty","name":"Channels - Instagramer Suite for Zendesk","old_status":"operational","new_status":"degraded_performance"},{"code":"1myhckn40v97","name":"Channels - Whatsapp integration","old_status":"operational","new_status":"degraded_performance"},{"code":"7hxv3n9x5tjy","name":"Channels - Telegram Integration","old_status":"operational","new_status":"degraded_performance"},{"code":"yqmd3489kyzs","name":"Channels - Viber integraion","old_status":"operational","new_status":"degraded_performance"},{"code":"ndr8qf07m1f0","name":"Channels - Youtube Comments","old_status":"operational","new_status":"degraded_performance"},{"code":"44klkbk5v12c","name":"Channels - TikTok Comments","old_status":"operational","new_status":"degraded_performance"},{"code":"8pclg0bnv1f9","name":"Channels - Discord integration","old_status":"operational","new_status":"degraded_performance"},{"code":"ch13q2nj4k3f","name":"Channels - Intagramer Suite for FreshDesk","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":"# **Incident Post-Mortem: Facebook Comment Processing Issues affecting other channels due to the queue overflow**\n\n## **Summary**\n\nWe identified several performance and reliability issues affecting Facebook comment processing, particularly for posts containing Reels and conversations operating in `THREAD_ON_COMMENT` mode.\n\nThe issues resulted in unnecessary processing delays and, in some cases, comments not being processed successfully.\n\n## **Root Causes**\n\n### **1. Repeated Reel Downloading in Post Cover Messages**\n\nWhen a **Post Cover Message** referenced a Reel, the system downloaded the video to our infrastructure before sending it to the customer. As a result, the same video could be downloaded multiple times for different conversations or requests.\n\nFor larger video files, this introduced significant and unnecessary processing delays.\n\n**Resolution:**  \nReels are no longer downloaded and re-uploaded. The Post Cover Message now contains a small preview icon together with a direct link to the original Facebook post.\n\n**Impact:**  \nThis significantly reduces processing time, bandwidth usage, and dependency on Facebook video download performance.\n\n### **2. Inefficient Root Comment Lookup**\n\nIn `THREAD_ON_COMMENT` mode, the system needs to identify the root comment associated with a conversation.\n\nThe existing lookup algorithm performed more operations than necessary, increasing processing time, particularly for posts with a large number of comments.\n\n**Resolution:**  \nThe root-comment lookup algorithm was substantially simplified and optimized.\n\n**Impact:**  \nRoot comments can now be identified faster, reducing overall message-processing latency.\n\n### **3. Root Comment Lookup Failure for Large Requests**\n\nWe identified an error in the root-comment lookup logic when requesting up to **1,000 comments** from Facebook in a single request.\n\nIn some cases, Facebook’s API failed to return such a large result set and responded with an error. Our request then entered the retry mechanism and continued retrying until the retry limit was exhausted.\n\nOnce all retries were exhausted, the root comment could not be identified and the corresponding comment was effectively lost from the processing flow.\n\n**Resolution:**  \nThe lookup logic has been corrected so that it no longer depends on successfully retrieving such a large batch of comments in a single Facebook API request.\n\n**Impact:**  \nThis prevents comments from being lost due to Facebook API failures when processing posts with large comment volumes.\n\n## **Outcome**\n\nThe implemented changes address both **performance and reliability**:\n\n* Reel processing no longer requires repeated video downloads.\n* Root-comment lookup in `THREAD_ON_COMMENT` mode is significantly faster.\n* Large Facebook API requests can no longer cause comments to be lost after retry exhaustion.","postmortem_body_last_updated_at":"2026-08-27T12:05:33.666+04:00","postmortem_ignored":false,"postmortem_published_at":"2026-08-27T12:05:33.666+04:00","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Instagramer Suite for Zendesk","created_at":"2020-06-20T10:22:12.730+04:00","updated_at":"2026-08-27T11:45:16.168+04:00","position":1,"description":"OAPPS Instagram for Zendesk integration. Comments and DMs.","showcase":true,"start_date":null,"id":"gw6t2cm1vsty","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Whatsapp integration","created_at":"2019-11-12T13:48:46.576+04:00","updated_at":"2026-08-27T11:45:16.188+04:00","position":2,"description":"Whatsapp integration","showcase":true,"start_date":null,"id":"1myhckn40v97","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Telegram Integration","created_at":"2020-03-15T10:55:48.154+04:00","updated_at":"2026-08-27T11:45:16.206+04:00","position":3,"description":null,"showcase":true,"start_date":null,"id":"7hxv3n9x5tjy","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Viber integraion","created_at":"2020-03-15T10:58:18.047+04:00","updated_at":"2026-08-27T11:45:16.224+04:00","position":4,"description":null,"showcase":true,"start_date":null,"id":"yqmd3489kyzs","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Youtube Comments","created_at":"2022-11-11T15:07:17.400+04:00","updated_at":"2026-08-27T11:45:16.243+04:00","position":5,"description":null,"showcase":true,"start_date":"2022-11-11T00:00:00.000+04:00","id":"ndr8qf07m1f0","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"TikTok Comments","created_at":"2023-03-08T10:12:54.062+04:00","updated_at":"2026-08-27T11:45:16.260+04:00","position":6,"description":null,"showcase":true,"start_date":"2023-03-08T00:00:00.000+04:00","id":"44klkbk5v12c","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Discord integration","created_at":"2023-11-21T16:48:37.528+04:00","updated_at":"2026-08-27T11:45:16.277+04:00","position":7,"description":null,"showcase":true,"start_date":"2023-11-21T00:00:00.000+04:00","id":"8pclg0bnv1f9","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Intagramer Suite for FreshDesk","created_at":"2024-07-17T09:15:42.610+04:00","updated_at":"2026-08-27T11:45:16.295+04:00","position":8,"description":null,"showcase":true,"start_date":"2024-07-17T00:00:00.000+04:00","id":"ch13q2nj4k3f","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"}]},{"name":"Message delivery delays","status":"resolved","created_at":"2026-08-12T08:01:11.464+04:00","updated_at":"2026-08-12T17:50:19.278+04:00","monitoring_at":"2026-08-12T11:28:55.794+04:00","resolved_at":"2026-08-12T17:50:19.261+04:00","impact":"minor","shortlink":"https://stspg.io/ht618tvqm8qj","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-12T08:01:11.445+04:00","reminder_intervals":null,"id":"zgwl95kb9myx","page_id":"y30txnm1xl9f","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-08-12T17:50:19.261+04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-12T17:50:19.261+04:00","display_at":"2026-08-12T17:50:19.261+04:00","deliver_notifications":true,"tweet_id":null,"id":"xmkhcqycr0cs","incident_id":"zgwl95kb9myx","custom_tweet":null,"affected_components":[{"code":"gw6t2cm1vsty","name":"Channels - Instagramer Suite for Zendesk","old_status":"operational","new_status":"operational"},{"code":"1myhckn40v97","name":"Channels - Whatsapp integration","old_status":"degraded_performance","new_status":"operational"},{"code":"7hxv3n9x5tjy","name":"Channels - Telegram Integration","old_status":"operational","new_status":"operational"},{"code":"yqmd3489kyzs","name":"Channels - Viber integraion","old_status":"operational","new_status":"operational"},{"code":"ndr8qf07m1f0","name":"Channels - Youtube Comments","old_status":"operational","new_status":"operational"},{"code":"44klkbk5v12c","name":"Channels - TikTok Comments","old_status":"operational","new_status":"operational"},{"code":"8pclg0bnv1f9","name":"Channels - Discord integration","old_status":"operational","new_status":"operational"},{"code":"ch13q2nj4k3f","name":"Channels - Intagramer Suite for FreshDesk","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-08-12T11:28:55.794+04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-12T11:28:55.794+04:00","display_at":"2026-08-12T11:28:55.794+04:00","deliver_notifications":true,"tweet_id":null,"id":"hc6tpytbtxfb","incident_id":"zgwl95kb9myx","custom_tweet":null,"affected_components":[{"code":"gw6t2cm1vsty","name":"Channels - Instagramer Suite for Zendesk","old_status":"degraded_performance","new_status":"operational"},{"code":"1myhckn40v97","name":"Channels - Whatsapp integration","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"7hxv3n9x5tjy","name":"Channels - Telegram Integration","old_status":"degraded_performance","new_status":"operational"},{"code":"yqmd3489kyzs","name":"Channels - Viber integraion","old_status":"degraded_performance","new_status":"operational"},{"code":"ndr8qf07m1f0","name":"Channels - Youtube Comments","old_status":"degraded_performance","new_status":"operational"},{"code":"44klkbk5v12c","name":"Channels - TikTok Comments","old_status":"degraded_performance","new_status":"operational"},{"code":"8pclg0bnv1f9","name":"Channels - Discord integration","old_status":"degraded_performance","new_status":"operational"},{"code":"ch13q2nj4k3f","name":"Channels - Intagramer Suite for FreshDesk","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating this issue.","created_at":"2026-08-12T08:01:11.660+04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-12T08:01:11.660+04:00","display_at":"2026-08-12T08:01:11.660+04:00","deliver_notifications":true,"tweet_id":null,"id":"q0tgmrjhqq3w","incident_id":"zgwl95kb9myx","custom_tweet":null,"affected_components":[{"code":"gw6t2cm1vsty","name":"Channels - Instagramer Suite for Zendesk","old_status":"operational","new_status":"degraded_performance"},{"code":"1myhckn40v97","name":"Channels - Whatsapp integration","old_status":"operational","new_status":"degraded_performance"},{"code":"7hxv3n9x5tjy","name":"Channels - Telegram Integration","old_status":"operational","new_status":"degraded_performance"},{"code":"yqmd3489kyzs","name":"Channels - Viber integraion","old_status":"operational","new_status":"degraded_performance"},{"code":"ndr8qf07m1f0","name":"Channels - Youtube Comments","old_status":"operational","new_status":"degraded_performance"},{"code":"44klkbk5v12c","name":"Channels - TikTok Comments","old_status":"operational","new_status":"degraded_performance"},{"code":"8pclg0bnv1f9","name":"Channels - Discord integration","old_status":"operational","new_status":"degraded_performance"},{"code":"ch13q2nj4k3f","name":"Channels - Intagramer Suite for FreshDesk","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Instagramer Suite for Zendesk","created_at":"2020-06-20T10:22:12.730+04:00","updated_at":"2026-08-27T11:45:16.168+04:00","position":1,"description":"OAPPS Instagram for Zendesk integration. Comments and DMs.","showcase":true,"start_date":null,"id":"gw6t2cm1vsty","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Whatsapp integration","created_at":"2019-11-12T13:48:46.576+04:00","updated_at":"2026-08-27T11:45:16.188+04:00","position":2,"description":"Whatsapp integration","showcase":true,"start_date":null,"id":"1myhckn40v97","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Telegram Integration","created_at":"2020-03-15T10:55:48.154+04:00","updated_at":"2026-08-27T11:45:16.206+04:00","position":3,"description":null,"showcase":true,"start_date":null,"id":"7hxv3n9x5tjy","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Viber integraion","created_at":"2020-03-15T10:58:18.047+04:00","updated_at":"2026-08-27T11:45:16.224+04:00","position":4,"description":null,"showcase":true,"start_date":null,"id":"yqmd3489kyzs","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Youtube Comments","created_at":"2022-11-11T15:07:17.400+04:00","updated_at":"2026-08-27T11:45:16.243+04:00","position":5,"description":null,"showcase":true,"start_date":"2022-11-11T00:00:00.000+04:00","id":"ndr8qf07m1f0","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"TikTok Comments","created_at":"2023-03-08T10:12:54.062+04:00","updated_at":"2026-08-27T11:45:16.260+04:00","position":6,"description":null,"showcase":true,"start_date":"2023-03-08T00:00:00.000+04:00","id":"44klkbk5v12c","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Discord integration","created_at":"2023-11-21T16:48:37.528+04:00","updated_at":"2026-08-27T11:45:16.277+04:00","position":7,"description":null,"showcase":true,"start_date":"2023-11-21T00:00:00.000+04:00","id":"8pclg0bnv1f9","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Intagramer Suite for FreshDesk","created_at":"2024-07-17T09:15:42.610+04:00","updated_at":"2026-08-27T11:45:16.295+04:00","position":8,"description":null,"showcase":true,"start_date":"2024-07-17T00:00:00.000+04:00","id":"ch13q2nj4k3f","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"}]},{"name":"Core Maintenance","status":"completed","created_at":"2026-07-29T22:31:04.781+04:00","updated_at":"2026-07-30T10:00:26.706+04:00","monitoring_at":null,"resolved_at":"2026-07-30T10:00:26.676+04:00","impact":"maintenance","shortlink":"https://stspg.io/vqpcl9kg6jhf","scheduled_for":"2026-07-30T09:00:00.000+04:00","scheduled_until":"2026-07-30T09:30:00.000+04:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-07-30T08:00:26.589+04:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-29T22:31:04.752+04:00","reminder_intervals":null,"id":"ygnl3nbb8fgy","page_id":"y30txnm1xl9f","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-07-30T10:00:26.676+04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-30T10:00:26.676+04:00","display_at":"2026-07-30T10:00:26.676+04:00","deliver_notifications":true,"tweet_id":null,"id":"pwqc14wd09s9","incident_id":"ygnl3nbb8fgy","custom_tweet":null,"affected_components":[{"code":"gw6t2cm1vsty","name":"Channels - Instagramer Suite for Zendesk","old_status":"under_maintenance","new_status":"operational"},{"code":"1myhckn40v97","name":"Channels - Whatsapp integration","old_status":"under_maintenance","new_status":"operational"},{"code":"7hxv3n9x5tjy","name":"Channels - Telegram Integration","old_status":"under_maintenance","new_status":"operational"},{"code":"yqmd3489kyzs","name":"Channels - Viber integraion","old_status":"under_maintenance","new_status":"operational"},{"code":"ndr8qf07m1f0","name":"Channels - Youtube Comments","old_status":"under_maintenance","new_status":"operational"},{"code":"44klkbk5v12c","name":"Channels - TikTok Comments","old_status":"under_maintenance","new_status":"operational"},{"code":"8pclg0bnv1f9","name":"Channels - Discord integration","old_status":"under_maintenance","new_status":"operational"},{"code":"ch13q2nj4k3f","name":"Channels - Intagramer Suite for FreshDesk","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-07-30T09:00:10.248+04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-30T09:00:10.248+04:00","display_at":"2026-07-30T09:00:10.248+04:00","deliver_notifications":true,"tweet_id":null,"id":"4w06yp04smds","incident_id":"ygnl3nbb8fgy","custom_tweet":null,"affected_components":[{"code":"gw6t2cm1vsty","name":"Channels - Instagramer Suite for Zendesk","old_status":"operational","new_status":"under_maintenance"},{"code":"1myhckn40v97","name":"Channels - Whatsapp integration","old_status":"operational","new_status":"under_maintenance"},{"code":"7hxv3n9x5tjy","name":"Channels - Telegram Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"yqmd3489kyzs","name":"Channels - Viber integraion","old_status":"operational","new_status":"under_maintenance"},{"code":"ndr8qf07m1f0","name":"Channels - Youtube Comments","old_status":"operational","new_status":"under_maintenance"},{"code":"44klkbk5v12c","name":"Channels - TikTok Comments","old_status":"operational","new_status":"under_maintenance"},{"code":"8pclg0bnv1f9","name":"Channels - Discord integration","old_status":"operational","new_status":"under_maintenance"},{"code":"ch13q2nj4k3f","name":"Channels - Intagramer Suite for FreshDesk","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-07-30T08:00:26.365+04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-30T08:00:26.365+04:00","display_at":"2026-07-30T08:00:26.365+04:00","deliver_notifications":true,"tweet_id":null,"id":"1stmf0s4ywvx","incident_id":"ygnl3nbb8fgy","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be undergoing scheduled maintenance during this time.","created_at":"2026-07-29T22:31:04.870+04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-29T22:31:04.870+04:00","display_at":"2026-07-29T22:31:04.870+04:00","deliver_notifications":true,"tweet_id":null,"id":"wtppcjl6gyvp","incident_id":"ygnl3nbb8fgy","custom_tweet":null,"affected_components":[{"code":"gw6t2cm1vsty","name":"Channels - Instagramer Suite for Zendesk","old_status":"operational","new_status":"operational"},{"code":"1myhckn40v97","name":"Channels - Whatsapp integration","old_status":"operational","new_status":"operational"},{"code":"7hxv3n9x5tjy","name":"Channels - Telegram Integration","old_status":"operational","new_status":"operational"},{"code":"yqmd3489kyzs","name":"Channels - Viber integraion","old_status":"operational","new_status":"operational"},{"code":"ndr8qf07m1f0","name":"Channels - Youtube Comments","old_status":"operational","new_status":"operational"},{"code":"44klkbk5v12c","name":"Channels - TikTok Comments","old_status":"operational","new_status":"operational"},{"code":"8pclg0bnv1f9","name":"Channels - Discord integration","old_status":"operational","new_status":"operational"},{"code":"ch13q2nj4k3f","name":"Channels - Intagramer Suite for FreshDesk","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Instagramer Suite for Zendesk","created_at":"2020-06-20T10:22:12.730+04:00","updated_at":"2026-08-27T11:45:16.168+04:00","position":1,"description":"OAPPS Instagram for Zendesk integration. Comments and DMs.","showcase":true,"start_date":null,"id":"gw6t2cm1vsty","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Whatsapp integration","created_at":"2019-11-12T13:48:46.576+04:00","updated_at":"2026-08-27T11:45:16.188+04:00","position":2,"description":"Whatsapp integration","showcase":true,"start_date":null,"id":"1myhckn40v97","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Telegram Integration","created_at":"2020-03-15T10:55:48.154+04:00","updated_at":"2026-08-27T11:45:16.206+04:00","position":3,"description":null,"showcase":true,"start_date":null,"id":"7hxv3n9x5tjy","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Viber integraion","created_at":"2020-03-15T10:58:18.047+04:00","updated_at":"2026-08-27T11:45:16.224+04:00","position":4,"description":null,"showcase":true,"start_date":null,"id":"yqmd3489kyzs","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Youtube Comments","created_at":"2022-11-11T15:07:17.400+04:00","updated_at":"2026-08-27T11:45:16.243+04:00","position":5,"description":null,"showcase":true,"start_date":"2022-11-11T00:00:00.000+04:00","id":"ndr8qf07m1f0","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"TikTok Comments","created_at":"2023-03-08T10:12:54.062+04:00","updated_at":"2026-08-27T11:45:16.260+04:00","position":6,"description":null,"showcase":true,"start_date":"2023-03-08T00:00:00.000+04:00","id":"44klkbk5v12c","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Discord integration","created_at":"2023-11-21T16:48:37.528+04:00","updated_at":"2026-08-27T11:45:16.277+04:00","position":7,"description":null,"showcase":true,"start_date":"2023-11-21T00:00:00.000+04:00","id":"8pclg0bnv1f9","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Intagramer Suite for FreshDesk","created_at":"2024-07-17T09:15:42.610+04:00","updated_at":"2026-08-27T11:45:16.295+04:00","position":8,"description":null,"showcase":true,"start_date":"2024-07-17T00:00:00.000+04:00","id":"ch13q2nj4k3f","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"}]},{"name":"Whatsapp QR connections are offline","status":"resolved","created_at":"2026-07-29T02:44:01.003+04:00","updated_at":"2026-07-29T04:46:18.901+04:00","monitoring_at":null,"resolved_at":"2026-07-29T04:46:18.880+04:00","impact":"critical","shortlink":"https://stspg.io/pt25w3k3hlyp","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-29T02:44:00.992+04:00","reminder_intervals":null,"id":"tn11kf0fbhmb","page_id":"y30txnm1xl9f","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-07-29T04:46:18.880+04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-29T04:46:18.880+04:00","display_at":"2026-07-29T04:46:18.880+04:00","deliver_notifications":true,"tweet_id":null,"id":"gl2b5vzbf8h1","incident_id":"tn11kf0fbhmb","custom_tweet":null,"affected_components":[{"code":"1myhckn40v97","name":"Channels - Whatsapp integration","old_status":"major_outage","new_status":"operational"}]},{"status":"investigating","body":"We are investigating the issue","created_at":"2026-07-29T02:44:01.068+04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-29T02:44:01.068+04:00","display_at":"2026-07-29T02:44:01.068+04:00","deliver_notifications":true,"tweet_id":null,"id":"hfc2n1mjrtxj","incident_id":"tn11kf0fbhmb","custom_tweet":null,"affected_components":[{"code":"1myhckn40v97","name":"Channels - Whatsapp integration","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Whatsapp integration","created_at":"2019-11-12T13:48:46.576+04:00","updated_at":"2026-08-27T11:45:16.188+04:00","position":2,"description":"Whatsapp integration","showcase":true,"start_date":null,"id":"1myhckn40v97","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"}]},{"name":"Discorder malfunction","status":"resolved","created_at":"2026-07-28T20:23:32.276+04:00","updated_at":"2026-07-29T00:00:36.383+04:00","monitoring_at":null,"resolved_at":"2026-07-29T00:00:36.367+04:00","impact":"critical","shortlink":"https://stspg.io/nhfb616glzt5","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-28T20:23:32.266+04:00","reminder_intervals":null,"id":"b892tq6kbylp","page_id":"y30txnm1xl9f","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-07-29T00:00:36.367+04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-29T00:00:36.367+04:00","display_at":"2026-07-29T00:00:36.367+04:00","deliver_notifications":true,"tweet_id":null,"id":"ql4dz6zttsl5","incident_id":"b892tq6kbylp","custom_tweet":null,"affected_components":[{"code":"8pclg0bnv1f9","name":"Channels - Discord integration","old_status":"major_outage","new_status":"operational"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-07-29T00:00:13.200+04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-29T00:00:13.200+04:00","display_at":"2026-07-29T00:00:13.200+04:00","deliver_notifications":true,"tweet_id":null,"id":"b8yhptkydw3t","incident_id":"b892tq6kbylp","custom_tweet":null,"affected_components":[{"code":"8pclg0bnv1f9","name":"Channels - Discord integration","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We are currently investigating this issue.","created_at":"2026-07-28T20:23:32.344+04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-28T20:23:32.344+04:00","display_at":"2026-07-28T20:23:32.344+04:00","deliver_notifications":true,"tweet_id":null,"id":"xqnmmmjm3v25","incident_id":"b892tq6kbylp","custom_tweet":null,"affected_components":[{"code":"8pclg0bnv1f9","name":"Channels - Discord integration","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Discord integration","created_at":"2023-11-21T16:48:37.528+04:00","updated_at":"2026-08-27T11:45:16.277+04:00","position":7,"description":null,"showcase":true,"start_date":"2023-11-21T00:00:00.000+04:00","id":"8pclg0bnv1f9","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"}]},{"name":"Channels Core Update","status":"completed","created_at":"2026-07-10T13:14:28.905+04:00","updated_at":"2026-07-28T19:54:29.875+04:00","monitoring_at":null,"resolved_at":"2026-07-28T19:54:29.848+04:00","impact":"maintenance","shortlink":"https://stspg.io/bkc9sng4bgcd","scheduled_for":"2026-07-10T13:45:00.000+04:00","scheduled_until":"2026-07-10T14:45:00.000+04:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-10T13:14:28.878+04:00","reminder_intervals":null,"id":"b3tkbwz9jwj9","page_id":"y30txnm1xl9f","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-07-28T19:54:29.848+04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-28T19:54:29.848+04:00","display_at":"2026-07-28T19:54:29.848+04:00","deliver_notifications":true,"tweet_id":null,"id":"gpvt0mlg2r82","incident_id":"b3tkbwz9jwj9","custom_tweet":null,"affected_components":[{"code":"gw6t2cm1vsty","name":"Channels - Instagramer Suite for Zendesk","old_status":"under_maintenance","new_status":"operational"},{"code":"1myhckn40v97","name":"Channels - Whatsapp integration","old_status":"under_maintenance","new_status":"operational"},{"code":"7hxv3n9x5tjy","name":"Channels - Telegram Integration","old_status":"under_maintenance","new_status":"operational"},{"code":"yqmd3489kyzs","name":"Channels - Viber integraion","old_status":"under_maintenance","new_status":"operational"},{"code":"ndr8qf07m1f0","name":"Channels - Youtube Comments","old_status":"under_maintenance","new_status":"operational"},{"code":"44klkbk5v12c","name":"Channels - TikTok Comments","old_status":"under_maintenance","new_status":"operational"},{"code":"8pclg0bnv1f9","name":"Channels - Discord integration","old_status":"under_maintenance","new_status":"operational"},{"code":"ch13q2nj4k3f","name":"Channels - Intagramer Suite for FreshDesk","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-07-10T13:45:08.051+04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-10T13:45:08.051+04:00","display_at":"2026-07-10T13:45:08.051+04:00","deliver_notifications":true,"tweet_id":null,"id":"vsbm7p4f87fy","incident_id":"b3tkbwz9jwj9","custom_tweet":null,"affected_components":[{"code":"gw6t2cm1vsty","name":"Channels - Instagramer Suite for Zendesk","old_status":"operational","new_status":"under_maintenance"},{"code":"1myhckn40v97","name":"Channels - Whatsapp integration","old_status":"operational","new_status":"under_maintenance"},{"code":"7hxv3n9x5tjy","name":"Channels - Telegram Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"yqmd3489kyzs","name":"Channels - Viber integraion","old_status":"operational","new_status":"under_maintenance"},{"code":"ndr8qf07m1f0","name":"Channels - Youtube Comments","old_status":"operational","new_status":"under_maintenance"},{"code":"44klkbk5v12c","name":"Channels - TikTok Comments","old_status":"operational","new_status":"under_maintenance"},{"code":"8pclg0bnv1f9","name":"Channels - Discord integration","old_status":"operational","new_status":"under_maintenance"},{"code":"ch13q2nj4k3f","name":"Channels - Intagramer Suite for FreshDesk","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"We will be undergoing scheduled maintenance during this time.","created_at":"2026-07-10T13:14:28.995+04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-10T13:14:28.995+04:00","display_at":"2026-07-10T13:14:28.995+04:00","deliver_notifications":true,"tweet_id":null,"id":"81cd9kqvyxp3","incident_id":"b3tkbwz9jwj9","custom_tweet":null,"affected_components":[{"code":"gw6t2cm1vsty","name":"Channels - Instagramer Suite for Zendesk","old_status":"operational","new_status":"operational"},{"code":"1myhckn40v97","name":"Channels - Whatsapp integration","old_status":"operational","new_status":"operational"},{"code":"7hxv3n9x5tjy","name":"Channels - Telegram Integration","old_status":"operational","new_status":"operational"},{"code":"yqmd3489kyzs","name":"Channels - Viber integraion","old_status":"operational","new_status":"operational"},{"code":"ndr8qf07m1f0","name":"Channels - Youtube Comments","old_status":"operational","new_status":"operational"},{"code":"44klkbk5v12c","name":"Channels - TikTok Comments","old_status":"operational","new_status":"operational"},{"code":"8pclg0bnv1f9","name":"Channels - Discord integration","old_status":"operational","new_status":"operational"},{"code":"ch13q2nj4k3f","name":"Channels - Intagramer Suite for FreshDesk","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Instagramer Suite for Zendesk","created_at":"2020-06-20T10:22:12.730+04:00","updated_at":"2026-08-27T11:45:16.168+04:00","position":1,"description":"OAPPS Instagram for Zendesk integration. Comments and DMs.","showcase":true,"start_date":null,"id":"gw6t2cm1vsty","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Whatsapp integration","created_at":"2019-11-12T13:48:46.576+04:00","updated_at":"2026-08-27T11:45:16.188+04:00","position":2,"description":"Whatsapp integration","showcase":true,"start_date":null,"id":"1myhckn40v97","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Telegram Integration","created_at":"2020-03-15T10:55:48.154+04:00","updated_at":"2026-08-27T11:45:16.206+04:00","position":3,"description":null,"showcase":true,"start_date":null,"id":"7hxv3n9x5tjy","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Viber integraion","created_at":"2020-03-15T10:58:18.047+04:00","updated_at":"2026-08-27T11:45:16.224+04:00","position":4,"description":null,"showcase":true,"start_date":null,"id":"yqmd3489kyzs","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Youtube Comments","created_at":"2022-11-11T15:07:17.400+04:00","updated_at":"2026-08-27T11:45:16.243+04:00","position":5,"description":null,"showcase":true,"start_date":"2022-11-11T00:00:00.000+04:00","id":"ndr8qf07m1f0","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"TikTok Comments","created_at":"2023-03-08T10:12:54.062+04:00","updated_at":"2026-08-27T11:45:16.260+04:00","position":6,"description":null,"showcase":true,"start_date":"2023-03-08T00:00:00.000+04:00","id":"44klkbk5v12c","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Discord integration","created_at":"2023-11-21T16:48:37.528+04:00","updated_at":"2026-08-27T11:45:16.277+04:00","position":7,"description":null,"showcase":true,"start_date":"2023-11-21T00:00:00.000+04:00","id":"8pclg0bnv1f9","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Intagramer Suite for FreshDesk","created_at":"2024-07-17T09:15:42.610+04:00","updated_at":"2026-08-27T11:45:16.295+04:00","position":8,"description":null,"showcase":true,"start_date":"2024-07-17T00:00:00.000+04:00","id":"ch13q2nj4k3f","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"}]},{"name":"WhatsApp DB version update","status":"completed","created_at":"2026-07-06T14:55:23.098+04:00","updated_at":"2026-07-07T10:53:12.439+04:00","monitoring_at":null,"resolved_at":"2026-07-07T10:53:12.398+04:00","impact":"maintenance","shortlink":"https://stspg.io/d354xl4qyvz3","scheduled_for":"2026-07-07T07:00:00.000+04:00","scheduled_until":"2026-07-07T08:00:00.000+04:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-07-07T06:00:18.781+04:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-06T14:55:23.082+04:00","reminder_intervals":null,"id":"9xtwqpnc3rnx","page_id":"y30txnm1xl9f","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-07-07T10:53:12.398+04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-07T10:53:12.398+04:00","display_at":"2026-07-07T10:53:12.398+04:00","deliver_notifications":true,"tweet_id":null,"id":"19vjg6zfm212","incident_id":"9xtwqpnc3rnx","custom_tweet":null,"affected_components":[{"code":"1myhckn40v97","name":"Channels - Whatsapp integration","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-07-07T07:00:08.172+04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-07T07:00:08.172+04:00","display_at":"2026-07-07T07:00:08.172+04:00","deliver_notifications":true,"tweet_id":null,"id":"4sq595kw251f","incident_id":"9xtwqpnc3rnx","custom_tweet":null,"affected_components":[{"code":"1myhckn40v97","name":"Channels - Whatsapp integration","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-07-07T06:00:18.572+04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-07T06:00:18.572+04:00","display_at":"2026-07-07T06:00:18.572+04:00","deliver_notifications":true,"tweet_id":null,"id":"0ymkv0rqwk8g","incident_id":"9xtwqpnc3rnx","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be undergoing scheduled maintenance during this time.","created_at":"2026-07-06T14:55:23.179+04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-06T14:55:23.179+04:00","display_at":"2026-07-06T14:55:23.179+04:00","deliver_notifications":true,"tweet_id":null,"id":"r7sh618xq2d7","incident_id":"9xtwqpnc3rnx","custom_tweet":null,"affected_components":[{"code":"1myhckn40v97","name":"Channels - Whatsapp integration","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Whatsapp integration","created_at":"2019-11-12T13:48:46.576+04:00","updated_at":"2026-08-27T11:45:16.188+04:00","position":2,"description":"Whatsapp integration","showcase":true,"start_date":null,"id":"1myhckn40v97","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"}]},{"name":"Incorrect phone number and potential end-user duplicates for Whatapp integrations conected via QR code","status":"resolved","created_at":"2026-04-27T17:27:32.828+04:00","updated_at":"2026-07-06T23:35:06.570+04:00","monitoring_at":null,"resolved_at":"2026-07-06T23:35:06.556+04:00","impact":"critical","shortlink":"https://stspg.io/m3j226pv13xx","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-04-27T17:27:32.820+04:00","reminder_intervals":"24","id":"s29l19ysf4s0","page_id":"y30txnm1xl9f","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-07-06T23:35:06.556+04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-06T23:35:06.556+04:00","display_at":"2026-07-06T23:35:06.556+04:00","deliver_notifications":true,"tweet_id":null,"id":"65v2vyckcjq2","incident_id":"s29l19ysf4s0","custom_tweet":null,"affected_components":[{"code":"1myhckn40v97","name":"Channels - Whatsapp integration","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"We are working to deploy a fix","created_at":"2026-04-27T17:27:32.877+04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-27T17:27:32.877+04:00","display_at":"2026-04-27T17:27:32.877+04:00","deliver_notifications":false,"tweet_id":null,"id":"m366ywf3lyw5","incident_id":"s29l19ysf4s0","custom_tweet":null,"affected_components":[{"code":"1myhckn40v97","name":"Channels - Whatsapp integration","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Whatsapp integration","created_at":"2019-11-12T13:48:46.576+04:00","updated_at":"2026-08-27T11:45:16.188+04:00","position":2,"description":"Whatsapp integration","showcase":true,"start_date":null,"id":"1myhckn40v97","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"}]},{"name":"Message delivery errors","status":"resolved","created_at":"2026-07-06T22:34:36.036+04:00","updated_at":"2026-07-06T23:34:27.224+04:00","monitoring_at":"2026-07-06T22:59:13.390+04:00","resolved_at":"2026-07-06T23:34:27.209+04:00","impact":"critical","shortlink":"https://stspg.io/fyds2myhgxkr","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-06T22:34:36.018+04:00","reminder_intervals":null,"id":"txbvv8y53z8w","page_id":"y30txnm1xl9f","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-07-06T23:34:27.209+04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-06T23:34:27.209+04:00","display_at":"2026-07-06T23:34:27.209+04:00","deliver_notifications":true,"tweet_id":null,"id":"862sg5x1yt4s","incident_id":"txbvv8y53z8w","custom_tweet":null,"affected_components":[{"code":"gw6t2cm1vsty","name":"Channels - Instagramer Suite for Zendesk","old_status":"operational","new_status":"operational"},{"code":"1myhckn40v97","name":"Channels - Whatsapp integration","old_status":"operational","new_status":"operational"},{"code":"7hxv3n9x5tjy","name":"Channels - Telegram Integration","old_status":"operational","new_status":"operational"},{"code":"yqmd3489kyzs","name":"Channels - Viber integraion","old_status":"operational","new_status":"operational"},{"code":"ndr8qf07m1f0","name":"Channels - Youtube Comments","old_status":"operational","new_status":"operational"},{"code":"44klkbk5v12c","name":"Channels - TikTok Comments","old_status":"operational","new_status":"operational"},{"code":"8pclg0bnv1f9","name":"Channels - Discord integration","old_status":"operational","new_status":"operational"},{"code":"ch13q2nj4k3f","name":"Channels - Intagramer Suite for FreshDesk","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We keep monitoring the traffic","created_at":"2026-07-06T22:59:13.390+04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-06T22:59:13.390+04:00","display_at":"2026-07-06T22:59:13.390+04:00","deliver_notifications":true,"tweet_id":null,"id":"cm06wdzl7c65","incident_id":"txbvv8y53z8w","custom_tweet":null,"affected_components":[{"code":"gw6t2cm1vsty","name":"Channels - Instagramer Suite for Zendesk","old_status":"major_outage","new_status":"operational"},{"code":"1myhckn40v97","name":"Channels - Whatsapp integration","old_status":"major_outage","new_status":"operational"},{"code":"7hxv3n9x5tjy","name":"Channels - Telegram Integration","old_status":"major_outage","new_status":"operational"},{"code":"yqmd3489kyzs","name":"Channels - Viber integraion","old_status":"major_outage","new_status":"operational"},{"code":"ndr8qf07m1f0","name":"Channels - Youtube Comments","old_status":"major_outage","new_status":"operational"},{"code":"44klkbk5v12c","name":"Channels - TikTok Comments","old_status":"major_outage","new_status":"operational"},{"code":"8pclg0bnv1f9","name":"Channels - Discord integration","old_status":"major_outage","new_status":"operational"},{"code":"ch13q2nj4k3f","name":"Channels - Intagramer Suite for FreshDesk","old_status":"major_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating this issue.","created_at":"2026-07-06T22:34:36.247+04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-06T22:34:36.247+04:00","display_at":"2026-07-06T22:34:36.247+04:00","deliver_notifications":true,"tweet_id":null,"id":"k8ldd595vjtv","incident_id":"txbvv8y53z8w","custom_tweet":null,"affected_components":[{"code":"gw6t2cm1vsty","name":"Channels - Instagramer Suite for Zendesk","old_status":"operational","new_status":"major_outage"},{"code":"1myhckn40v97","name":"Channels - Whatsapp integration","old_status":"operational","new_status":"major_outage"},{"code":"7hxv3n9x5tjy","name":"Channels - Telegram Integration","old_status":"operational","new_status":"major_outage"},{"code":"yqmd3489kyzs","name":"Channels - Viber integraion","old_status":"operational","new_status":"major_outage"},{"code":"ndr8qf07m1f0","name":"Channels - Youtube Comments","old_status":"operational","new_status":"major_outage"},{"code":"44klkbk5v12c","name":"Channels - TikTok Comments","old_status":"operational","new_status":"major_outage"},{"code":"8pclg0bnv1f9","name":"Channels - Discord integration","old_status":"operational","new_status":"major_outage"},{"code":"ch13q2nj4k3f","name":"Channels - Intagramer Suite for FreshDesk","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Instagramer Suite for Zendesk","created_at":"2020-06-20T10:22:12.730+04:00","updated_at":"2026-08-27T11:45:16.168+04:00","position":1,"description":"OAPPS Instagram for Zendesk integration. Comments and DMs.","showcase":true,"start_date":null,"id":"gw6t2cm1vsty","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Whatsapp integration","created_at":"2019-11-12T13:48:46.576+04:00","updated_at":"2026-08-27T11:45:16.188+04:00","position":2,"description":"Whatsapp integration","showcase":true,"start_date":null,"id":"1myhckn40v97","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Telegram Integration","created_at":"2020-03-15T10:55:48.154+04:00","updated_at":"2026-08-27T11:45:16.206+04:00","position":3,"description":null,"showcase":true,"start_date":null,"id":"7hxv3n9x5tjy","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Viber integraion","created_at":"2020-03-15T10:58:18.047+04:00","updated_at":"2026-08-27T11:45:16.224+04:00","position":4,"description":null,"showcase":true,"start_date":null,"id":"yqmd3489kyzs","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Youtube Comments","created_at":"2022-11-11T15:07:17.400+04:00","updated_at":"2026-08-27T11:45:16.243+04:00","position":5,"description":null,"showcase":true,"start_date":"2022-11-11T00:00:00.000+04:00","id":"ndr8qf07m1f0","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"TikTok Comments","created_at":"2023-03-08T10:12:54.062+04:00","updated_at":"2026-08-27T11:45:16.260+04:00","position":6,"description":null,"showcase":true,"start_date":"2023-03-08T00:00:00.000+04:00","id":"44klkbk5v12c","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Discord integration","created_at":"2023-11-21T16:48:37.528+04:00","updated_at":"2026-08-27T11:45:16.277+04:00","position":7,"description":null,"showcase":true,"start_date":"2023-11-21T00:00:00.000+04:00","id":"8pclg0bnv1f9","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"},{"status":"operational","name":"Intagramer Suite for FreshDesk","created_at":"2024-07-17T09:15:42.610+04:00","updated_at":"2026-08-27T11:45:16.295+04:00","position":8,"description":null,"showcase":true,"start_date":"2024-07-17T00:00:00.000+04:00","id":"ch13q2nj4k3f","page_id":"y30txnm1xl9f","group_id":"mlgszcnnx95y"}]}]
}