Some Ticktok accounts stopped receiving messages

Incident Report for OAPPS

Resolved

The update was deployed. If you still do not receive TikTok comments, please re-authorize your account.

Posted Jul 18, 2024 - 20:31 GMT+04:00

Monitoring

We have deployed a hotfix that mitigates the issue of messages not being processed in Zendesk. Please report if you still see issues.

Posted Jul 12, 2024 - 10:57 GMT+04:00

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 11, 2024 - 20:43 GMT+04:00

Investigating

We are currently investigating this issue.

Posted Jul 11, 2024 - 15:30 GMT+04:00

This incident affected: Channels (TikTok Comments).